Protiva guarantees the quality of all of our products. When you order from us, you are assured that our collagen protein products are of the highest quality. We are proud to offer a 30 Day – No Questions Asked – Money Back Guarantee. If, for whatever reason, you are unsatisfied with your purchase through our website, EMAIL us at info@protivamom.com within 30 days of the receipt of your order. We will ask that ALL product from your order be shipped back us. Returned, unopened products may be subject to a restocking fee equal to the shipping cost provided on your order***. If shipping was free a restocking fee equal to the shipping and fulfillment costs of your order may be applied.

***Please note: this policy applies to one-time purchases only. Recurring orders have different terms and conditions.

In no event will any replacement or refund constitute an admission of any kind by Aevum Life Science (Protiva). We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.